Embracing the Power of Continuous Digital Transformation – by Amy Williams @ Mayo Clinic


NEJM Catalyst
Amy W. Williams, MD

January 5, 2022


Amy Williams, MD, Executive Dean of Practice and nephrologist at the Mayo Clinic. From the NEJM Catalyst event Clinicians in 2030, sponsored by Optum, December 9, 2021.

click below to watch the video

https://catalyst.nejm.org/doi/full/10.1056/CAT.22.0006

Embracing the Power of Continuous Digital Transformation

The clinical profession faces an exciting future built on new capabilities from data, digitalization, technology, and partnerships to reimagine and transform health care.With

Amy W. Williams, MD

January 5, 2022

Summary

The Mayo Clinic’s Executive Dean of Practice describes a health care delivery future built on continuously improving data infrastructure, digitization, and ethical AI to make the care journey more patient-centered: individualized, integrated, convenient, safer, and less episodic.

She also discusses the skills and partnerships that clinicians will need as they move forward in this world, understanding, trusting, and accepting the power and capabilities of digital transformation more fully.


Transforming care delivery and the role of clinicians may feel scary, but transformation is part of the profession, says Amy Williams, MD, Executive Dean of Practice and nephrologist at the Mayo Clinic. 

“It is our responsibility to look for better ways to care for patients.”

Transforming care delivery and the role of clinicians may feel scary, but transformation is part of the profession


The pandemic has proven that clinicians can innovate when faced with urgent challenges. 

The next step, Williams says, is “to understand, trust, and accept the power and capabilities of digital transformation more fully.”


Everyone on the care team, including patients, will expect and depend on a data technology-enabled environment that is regularly improved to make care easier, more convenient, safer, and more individualized. 

Digital transformation that uses ethical AI and regularly connects with patients will be foundational to making care delivery less episodic, through flexible, nimble, intelligent, continuous, and integrated awareness of when patients need care and what type.

The next step, Williams says, is “to understand, trust, and accept the power and capabilities of digital transformation more fully.”


The next decade will see seamless integration of physical and digital health care environments, making care more patient-centered by “bringing resources to the patient instead of the other way around,” Williams says. 

This will decrease length of stays, transfers, readmissions, and ED visits.

“Patients will no longer be afraid that they will be abandoned without access to care teams when they’re dismissed from the hospital or during transitions in their disease trajectory because they will know we are accompanying them on their journey,” Williams says. 

“And we, the clinicians, will no longer end our day worrying if we missed something.”


To be successful in this transition, clinicians need the skills to develop trusting relationships with patients and colleagues in person and virtually. They must understand how to enable, lead, and accelerate strategic transformation; be flexible and nimble in adopting continuous change; and feel comfortable forming nontraditional partnerships such as with data scientists. Partnering also means reaching beyond a single region to gain expertise that improves health worldwide, including data analytics to diversify clinical research participation.


“As you all recognize, the list of essential skills has expanded,” says Williams. 

Specialty societies, medical schools, and training institutions will need to elevate leadership development, offer opportunities to gain new skills, and define new metrics for excellence.


As we transform medicine, diversity, equity, and inclusion must be paramount. 

“Ethical AI data and analysis, along with community engagement and outreach, will be our responsibility,” 

Williams says. “We need to better define the science of eradicating inequities and be held accountable.”


About the author

Amy W. Williams, MD

Executive Dean of Practice, Department of Medicine Chair, Professor of Medicine, and Consultant, Nephrology and Hypertension, Department of Internal Medicine, Mayo Clinic, Rochester, Minnesota, USA


Originally published at https://catalyst.nejm.org on January 5, 2022. 

Click below to watch the videoEmbracing the Power of Continuous Digital Transformation
From the NEJM Catalyst event Clinicians in 2030 , sponsored by Optum, December 9, 2021. Transforming care delivery and…catalyst.nejm.org

TAGS: Vision Of The Future of health Care, Digital Transformation

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