The Health Transformation
institute for health strategy, digital health
and continuous transformation
Joaquim Cardoso MSc
Chief Research and Strategy Officer (CRSO)
May 16, 2023
Adapted from “More Than 70% of Americans Feel Failed by the Health Care System”, published by https://time.com
A recent Harris Poll survey conducted from February to March 2023, commissioned by the American Academy of Physician Associates, regarding American adults’ perceptions of the health care system in the United States.
The survey results reveal that a significant majority of respondents feel failed by the current health care system, with more than 70% expressing dissatisfaction in at least one aspect of their experience.
Despite being the country that spends the most per capita on health care among wealthy nations, the United States struggles to achieve comparable health outcomes and life expectancy.
The survey highlights that high costs, limited accessibility, and complex logistics of medical care contribute to low patient satisfaction.
Over half of the approximately 2,500 survey participants assigned a grade of “C” or below to the U.S. health care system.
When asked about the factors hindering individuals from receiving care, respondents frequently identified cost as the primary concern.
Other common criticisms included the system’s profit-driven focus, lack of accessibility to insurance coverage, and confusion surrounding insurance coverage.
When asked about their personal experiences, only 27% of respondents believed that the U.S. medical system meets all their needs.
Complaints included lengthy appointment wait times, high costs, limitations of insurance coverage, and inadequate attention to preventive care and wellness.
The survey also highlighted that these concerns discourage individuals from seeking regular medical care.
Approximately 20% of respondents reported not having a regular health care provider, and 44% admitted to skipping or delaying necessary care in the past two years.
Of those who postponed or missed appointments, 40% attributed it to costs, while 30% cited the inability to take time off from work, family, or other obligations.
Despite the frustrations expressed, the survey revealed some positive aspects and potential avenues for improvement.
Over 75% of participants indicated that their providers actively collaborate with them to enhance their health, demonstrating a desire for stronger relationships with their health care professionals.
Moreover, more than 65% believed that their health would improve if they had regular interactions with a trusted provider.
These responses suggest that Americans still maintain some hope in the health care system despite their overall dissatisfaction.
In conclusion, the Harris Poll survey indicates that a significant majority of American adults feel let down by the current health care system.
The findings underscore the urgent need to address issues such as high costs, limited accessibility, and confusing logistics to improve patient satisfaction and ensure that individuals receive timely and affordable care.
Establishing stronger relationships between patients and providers and prioritizing preventive care and wellness may contribute to a more positive health care experience for Americans.
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