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Patient Experience
4 posts
Restoring Patients’ Confidence in Elective Health Care
BCG — Boston Consulting GroupBy Jonathan Scott, Ania Labno, Brian Rappl, Josh Kellar, and Barry RosenbergMAY 27, 2020 Please, notice…
People are still wary of returning to care. Here’s how we can bring them back.
PhilipsAlexandra Gonçalves, MD, MMSc, PhDJul 28, 2021 If I can order groceries from my phone and I can…
Healthcare: Shifting Customer Expectations Require A Focus On Customer Experience
Forbes Business CouncilSudhir Agarwal Jun 1, 2021Credit to the image on top: adapted from pinterest The pandemic has dramatically…
HIMSS21 COVERAGE: Health IT Needs to Play Catchup With Customer Service for Patients
“In terms of getting data to the patient … healthcare is quite a ways behind” MedPage Todayby Joyce Frieden, Washington…