Care Forgone During the Pandemic is Permanently Lost, and the Observed Rebound is Illusory [US context]


Trilliant Health
Sanjula Jain, Ph.D.
October 30, 2022


Chief Researcher and Editor:


Joaquim Cardoso MSc.
health transformation . portal

October 31, 2022


Care Forgone During the Pandemic is Permanently Lost, and the Observed Rebound is Illusory [US context]



Key messages:


  • Demand for primary care services is below pre-pandemic levels in 62% of metropolitan CBSAs.

  • COVID-19-related care represented 47% of urgent care visits in Q1 2021, creating an illusory rebound in demand for healthcare services.

  • With COVID-19 omitted, behavioral health volumes are up 17% from Q1 2019, while all other healthcare encounters — broadly inclusive of inpatient, outpatient, and virtual encounters — are down by 6%.

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