the health strategist
research & strategy institute
Joaquim Cardoso MSc.
Chief Research Officer (CSO), Chief Editor
Chief Strategy Officer (CSO) and Senior Advisor
August 10, 2023
What is the message?
The integration of an AI chatbot into the triage process at Tel Aviv Sourasky Medical Center stands as a pioneering achievement in healthcare innovation.
The implementation underscores the transformative potential of AI in optimizing patient communication, augmenting diagnostics, and enhancing overall healthcare quality.
Key takeaways:
Tel Aviv Sourasky Medical Center has set an unprecedented milestone by seamlessly integrating an AI-powered chatbot into its triage process, marking a transformative advancement in patient care.
- The cutting-edge clinical-intake tool, developed by Israeli startup Kahun, has been deployed in a pilot scheme within the emergency department of Sourasky, widely known as Ichilov Hospital. With an impressive annual patient influx of 1.8 million, the hospital plays a pivotal role in Israel’s healthcare landscape.
Kahun’s ingenious solution capitalizes on AI’s prowess, particularly exemplified by the incorporation of the ChatGPT chatbot.
- The innovative platform supplants the previous three-minute text-based patient Q&A with a more intuitive and human-like conversational interface, empowering patients to communicate using natural language.
This enhanced interaction not only facilitates more comprehensive self-explanations but also cultivates a smoother information exchange between patients and medical professionals.
- The AI-infused system significantly augments the efficiency and effectiveness of patient assessments. Following the patient’s conversation with the AI chatbot, doctors are presented with a synthesized summary of the patient’s condition, serving as a well-informed starting point for further evaluation and treatment strategies.
- Kahun’s triage tool transcends traditional diagnostic paradigms, enabling physicians at Sourasky to offer more precise diagnostic suggestions and formulate well-informed next steps in patient care.
Addressing a critical concern within the medical community, Prof. David Seltzer, VP of Emergency Medicine at Sourasky, emphasized the significance of leveraging AI to mitigate medical staff burnout.
- Michal Tzuchman-Katz, Co-founder and CEO of Kahun, articulated the significant role played by their solution in alleviating burnout and enriching patient care. This revolutionary AI-based triage system not only marks a significant milestone for Sourasky but also sets a precedent for healthcare institutions worldwide.
DEEP DIVE
Tel Aviv Hospital First Ever To Use AI Intake Including ChatGPT
No Camels Team
August 9, 2023
Tel Aviv Sourasky Medical Center has become the first hospital in the world to integrate an AI chatbot into its triage process, using the clinical-intake tool created by Israeli startup Kahun.
The pilot scheme will be in use in the emergency department at Sourasky. Commonly known as Ichilov Hospital, it is Israel’s largest acute care facility, with 1.8 million patient visits per year.
The Tel Aviv-based startup incorporated the ChatGPT chatbot into its existing AI system earlier this year. The platform had previously carried out a three-minute patient Q&A in writing – and the chatbot allows patients to communicate using natural language and help explain themselves better.
The system then presents doctors with a summary of their condition, as a pre-visit starting point for treatment.
According to Kahun, the triage tool will allow physicians at Sourasky to assess a patient’s condition more effectively and efficiently, offer diagnostic suggestions and propose the next steps in care.
“Medical staff burnout is one of the key problems facing the healthcare system in Israel,” said Prof. David Seltzer, VP of Emergency Medicine at Sourasky.
“Kahun leverages AI to free up medical staff to perform medical operations that cannot be performed by AI systems, thus boosting the overall quality of care our patients receive. We welcome the use of digital means and AI as a tool to relieve the burden on medical staff, which will lead to improved patient care.”
The startup says its system uses a proprietary database comprising more than 30 million “evidence-based medical insights.”
“We’re relieving burnout by providing pre-visit clinical insights,” said Kahun co-founder and CEO Michal Tzuchman-Katz. “We’re thrilled to be the first to bring AI-based triage to Israel’s largest acute-care facility.”
Mentioned names
Prof. David Seltzer (VP of Emergency Medicine at Sourasky)
Michal Tzuchman-Katz (Kahun co-founder and CEO)
Originally published at https://nocamels.com.
