Google’s medical AI chatbot is already being tested in hospitals



the health strategy — review

for in-person health
and digital health strategy


Joaquim Cardoso MSc.

Senior Research and Strategy Officer (CRSO), 
Chief Editor and Senior Advisor


January 17, 2023


KEY TAKEAWAYS:


Google’s medical AI chatbot, Med-PaLM 2, is currently undergoing testing at hospitals, including the Mayo Clinic research hospital, since April.


  • Med-PaLM 2 is a variant of PaLM 2, Google’s language model that powers their AI tool, Bard, which is designed to answer medical information-related questions.

  • Google believes Med-PaLM 2 can be particularly helpful in countries with limited access to doctors, addressing healthcare disparities.

Med-PaLM 2 was trained on a curated set of medical expert demonstrations, making it better suited for healthcare conversations compared to more generalized chatbots like Bard, Bing, and ChatGPT.


  • Google publicly disclosed research showing that Med-PaLM 2 still has some accuracy issues common to large language models. 

  • Physicians found inaccuracies and irrelevant information in its answers.

  • Despite the accuracy concerns, Med-PaLM 2 performed as well as actual doctors in many other metrics, such as showing evidence of reasoning, providing consensus-supported answers, and comprehending information correctly.

Customers testing Med-PaLM 2 will have control over their data, which will be encrypted, ensuring privacy and Google won’t have access to it.


  • Google’s senior research director, Greg Corrado, admits that Med-PaLM 2 is still in early stages and may not be suitable for his family’s healthcare journey. 

  • However, he believes it significantly expands the areas where AI can be beneficial in healthcare by tenfold.




TO READ THE FULL VERSION


The Verge
By
Wes Davis
Jul 8, 2023,

https://www.theverge.com



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