HCA CEO to Big Tech: You Can’t Disrupt Healthcare Like You’ve Disrupted Other Industries — from afar


Health Systems Transformation (HST)
Research Institute and Knowledge Portal

Joaquim Cardoso MSc*
Chief Research, Editor and Strategy Officer
November 14, 2022

*MSc from London Business School — MIT Sloan Masters Program


Source: MedCity News


Executive Summary:


What is the problem with the big tech approach to health care?


  • Big Tech companies like Amazon, Google and IBM can’t disrupt healthcare with the same approach they have used to enter other industries, HCA Healthcare CEO Sam Hazen said at HLTH 2022. 

  • He argued that technology companies won’t be able to infiltrate healthcare from afar. 

What is the right approach?


  • Instead, they must embed themselves into everyday healthcare interactions at hospitals in order for their products and services to be truly impactful.

  • He claimed that HCA was a big proponent of pilot programs that test new technology, as such programs can often lead to more expansive efforts if meaningful results are generated.

  • In order for health systems to be successful amid ongoing financial pressures, Hazen argued they need to adopt new technology in an agile manner.

What are the priorities in health care?


  • Hazen acknowledged that technology can’t solve all of healthcare’s problems. But he said it can make an impactful difference for some key issues — the industry’s workforce crisis being chief among them.

  • “And fundamentally, what we’re trying to do with workforce is extend the reach of the resources that we have
    (1) extend the reach of our physicians
    and how they interact with their patients,
    (2) extend the reach of our nurses
    and how they care for our patients, and
    (3) really extend the ability of our management teams
    organizationally to manage our business more efficiently with better outcomes.”

… technology companies won’t be able to infiltrate healthcare from afar. Instead, they must embed themselves into everyday healthcare interactions at hospitals in order for their products and services to be truly impactful.




ORIGINAL PUBLICATION (full version)




HCA CEO to Big Tech: You Can’t Disrupt Healthcare Like You’ve Disrupted Other Industries


MedCity News
By
KATIE ADAMS
November 14, 2022


Big Tech companies like Amazon, Google and IBM can’t disrupt healthcare with the same approach they have used to infiltrate other industries, according to Sam Hazen, CEO of HCA Healthcare .


He shared this sentiment on Sunday during a main stage discussion with General Catalyst CEO Hemant Taneja at in Las Vegas.


“To really understand the healthcare system, you have to get into the healthcare system in a way that’s a little bit different than maybe how tech has attached itself or disrupted other industries,” Hazen said. 

“They’ve been able to do it from afar, so to speak. 

I don’t think — at least for the component of the industry that we’re in — that you can do it from afar. 

You have to embed yourself in the interactions that take place between people and processes, and then start to think about how technology can really impact that.”


I don’t think — at least for the component of the industry that we’re in — that you can do it from afar.



One of the best ways technology companies can integrate themselves into the healthcare delivery system is by partnering with health systems for pilot programs, Hazen declared.


He claimed that HCA was a big proponent of pilot programs that test new technology, as such programs can often lead to more expansive efforts if meaningful results are generated.


One of the best ways technology companies can integrate themselves into the healthcare delivery system is by partnering with health systems for pilot programs


“If we can prove something in Dallas-Fort Worth, where we have a really large system, or prove something in Miami and then determine it’s scalable, then we start to think about it that way,” Hazen said. 

“But just coming in from the outside and attaching to our organization doesn’t work.”


“If we can prove something in Dallas-Fort Worth, where we have a really large system, or prove something in Miami and then determine it’s scalable, then we start to think about it that way,” Hazen said.

“But just coming in from the outside and attaching to our organization doesn’t work.”


For mammoth health systems like HCA (which employs almost 300,000 people), pilot programs have to be regionalized, according to Hazen. 


He said there are “too many people that have too many different opinions” across his organization for it to be able to establish technology pilot programs across the enterprise.



In order for health systems to be successful amid ongoing financial pressures, Hazen argued they need to adopt new technology in an agile manner. 


They should do this instead of staying “woefully behind” other industries, such banking and retail, which have been able to modernize much more quickly, he said.


Hazen acknowledged that technology can’t solve all of healthcare’s problems. But he said it can make an impactful difference for some key issues — the industry’s workforce crisis being chief among them.


“I think [technology] can really advance what we need to do with workforce,” Hazen declared. 


“And fundamentally, what we’re trying to do with workforce is extend the reach of the resources that we have — extend the reach of our physicians and how they interact with their patients, extend the reach of our nurses and how they care for our patients, and really extend the ability of our management teams organizationally to manage our business more efficiently with better outcomes.”


“I think [technology] can really advance what we need to do with workforce,” Hazen declared.


“And fundamentally, what we’re trying to do with workforce is extend the reach of the resources that we have : (1) extend the reach of our physicians and how they interact with their patients,(2) extend the reach of our nurses and how they care for our patients, and (3) really extend the ability of our management teams organizationally to manage our business more efficiently with better outcomes.”


Originally published at https://medcitynews.com on November 14, 2022.


Names mentioned



HCA Healthcare CEO Sam Hazen

General Catalyst CEO Hemant Taneja


About HCA


HCA Healthcare is comprised of 182 hospitals and 2,300+ sites of care in 20 states and the United Kingdom.

In addition to hospitals, sites of care include surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics and physician clinics.

Every day, more than 283,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.

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